Notes on Troubleshooting Windows NT

Many problems with new installations are the result of incompatible hardware.

Check the Hardware Compatibility List (HCL)

Available on the Microsoft Web site.

Hardware Query Tool will check for incompatibilities.

BIOS and IRQ conflicts are a major source of difficult.

Troubleshooting Guidelines

Be Ready for Problems

Check the Event Log daily.

Keep records of correct parameters

Backup files on a regular basis.

Create up-to-date recovery disks.

Contains registry, security and account information.

Created with rdisk.exe

Apply Service Packs.

Resources

Microsoft Web Site

TechNet

Microsoft Windows NT Resource Kits

Network Troubleshooting

Network connections are the most frequent problems.

Ping is a simple tool for checking network operation

Ping a local computer using its IP address.

Ping the DNS using its IP address.

Ping a local computer using its IP name.

Ping a distant computer using its IP address.

Check that the adapter is configured correctly

Is the configured adapter actually what is in the machine?

Do the software and hardware IRQ and I/O addresses match?

Does ipconfig /all report what is expected?

Is TCP/IP configured?

 Ethernet Troubleshooting

 

Network troubleshooting is like program debugging. You try to isolate and identify the problem.

Isolation questions:

Did any change initiate the problem?

Notes on Fault Recovery

To repair a damaged Mirror set:

  1. Replace the damaged drive.

  2. Reboot (use a boot floppy if necessary)

  3. Start the Disk Administrator

  4. Delete any old partitions on the new drive.

  5. Select the remaining half of the mirror set.

  6. Under the Fault Tolerance menu pick Break Mirror Set.

  7. Select the remaining half of the mirror set.

  8. Hold the Control key and select the free space on the new drive.

  9. Under the Fault Tolerance menu pick Establish Mirror.

To repair damaged Stripe Set with Parity

  1. Replace the damaged drive.
  2. Reboot
  3. Start the Disk Administrator
  4. Delete any old partitions on the new drive.
  5. Select the stripe set.
  6. Hold the Control key and select the free space on the new drive.
  7. Under the Fault Tolerance menu pick Regenerate.